Refund Policy

We want you to feel great about every report. If something is wrong or you are simply not satisfied, getting your money back is fast and easy.

How to request a refund

There are two easy ways, whichever you prefer:

• Reply to your delivery email. Just reply to the email that delivered your report and tell us you’d like a refund. You don’t need to explain why.
• One-click from your account. Open your account page and use the refund link next to the report.
• Or email us directly at support@flipro.com from the address on your order.

Timeframe

You can request a refund any time within 30 days of your purchase — and if your report failed to generate or contained a material error, reach out whenever you notice it and we’ll make it right. We keep this window generous on purpose.

What happens next

Once you ask, we issue the refund to your original payment method through Stripe, our payment processor. There’s nothing to print, mail, or schedule.

• We process most refund requests within one business day.
• After we issue it, Stripe and your bank typically post the funds back to your card or account within 5–10 business days.
• We’ll send you a confirmation email when the refund has been issued.
• You keep any report you already received — there’s nothing to return.

Why we keep it this generous

A FliPro report is meant to help you, not to lock you in. Because each report is inexpensive for us to produce, we’d always rather refund a customer who isn’t delighted than argue over $10. Our reports are also informational only, so this no-hassle refund is part of how we make using FliPro a low-risk decision.

Questions

Email us any time at support@flipro.com. This Refund Policy is part of our Terms of Service.